Casualty Claims Manager POST NUMBER: 451914
Casualty Claims Manager
Location: Jericho, NY (Primarily in-office, with occasional travel)
Company Overview
Join one of the nation’s leading insurance providers, offering a comprehensive suite of personal insurance products—including auto, homeowners, renters, and dwelling coverage—as well as an expanding portfolio of commercial insurance solutions. Our mission is to protect what matters most to our policyholders while delivering exceptional service and support.
Position Summary
We are looking for a dynamic and knowledgeable Casualty Claims Manager to lead a high-performing team of adjusters responsible for handling personal and commercial casualty claims across all 50 states. This leadership role ensures consistent, fair, and efficient claims resolution aligned with company standards, customer expectations, and regulatory requirements.
Key Responsibilities
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Lead and manage a team of casualty adjusters handling a wide range of claims—from auto accidents and property liability to complex commercial losses.
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Oversee all aspects of claims handling, from first notice of loss through investigation, coverage evaluation, resolution, and settlement.
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Apply expert knowledge of insurance policy language to make accurate coverage determinations.
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Review and resolve high-exposure or complex claims, including those involving litigation, fraud, or subrogation opportunities.
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Draft and review essential communications including coverage letters, reservation of rights, and denials.
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Develop and implement strategic settlement and negotiation plans that balance cost-efficiency and customer satisfaction.
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Collaborate with internal teams such as Legal, Special Investigations Unit (SIU), Underwriting, and Risk.
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Monitor claim file quality, reserve accuracy, and adherence to regulatory and company procedures.
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Participate in field inspections, mediations, and settlement conferences when necessary.
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Coach and mentor team members to ensure consistent development and performance excellence.
Qualifications
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Bachelor’s degree or equivalent industry experience.
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Minimum 5–7 years of casualty claims experience, with at least 3 years in a supervisory or management role.
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Strong understanding of personal and commercial insurance coverages, claims adjusting best practices, and relevant regulations.
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Demonstrated ability to manage complex files, including litigation, bodily injury, and liability investigations.
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Excellent written and verbal communication skills, with the ability to interface effectively with policyholders, attorneys, and stakeholders.
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High proficiency in Microsoft Excel and claims management systems.
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Must possess or be able to obtain adjuster licenses as required in various jurisdictions; commitment to ongoing professional development.
What We Offer
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A supportive, team-oriented environment with a strong emphasis on collaboration and professional integrity.
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Leadership opportunities within a stable, reputable company committed to growth in both personal and commercial lines.
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Competitive compensation and benefits package, including health insurance, 401(k), and professional development programs.
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The chance to make a meaningful impact in a growing organization that values innovation and customer satisfaction.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.