IT Support Analyst POST NUMBER: 455486
Core Responsibilities:
End-User Support & Service Delivery
- Provide expert troubleshooting and technical support for a wide range of hardware and systems, including laptops, workstations, mobile devices, and peripherals.
- Proactively follow up with users to confirm issue resolution and ensure user satisfaction.
- Serve as a primary point of contact for end-users, managing and resolving incoming support requests across a broad range of technologies, including desktop and mobile operating systems, hardware, networking, and software applications.
- User Account Lifecycle Management: Manage the full user lifecycle, including account provisioning, access management for new hires, and account de-provisioning for exiting employees.
- Device Lifecycle Management: Administer and maintain all Technology assets throughout their lifecycle, including provisioning, remote deployment, imaging, and the de-provisioning of hardware and software.
- Assist in maintaining accurate inventory records of all Technology equipment, software, and licenses.
- Ensure the operational health and functionality of video conferencing rooms and related technologies.
- Serve as a first-level point for technical issues, collaborating with other Tech teams and internal users.
- Proactively identify trends and recurring issues to propose and implement process and documentation improvements.
- Take initiative to automate tasks and implement solutions to enhance efficiency and streamline workflows.
- Develop and maintain comprehensive documentation for both user-facing guides and internal Technology processes.
Required:
- 3 years of experience in a systems support role or similar technology role.
- Proven ability to support and troubleshoot a wide range of hardware, software, and network services.
- Working knowledge of common desktop and mobile operating systems (Windows, macOS, iOS, Android).
- Demonstrated ability to learn and support new and existing Technology services and technologies.
- Experience with Google Workspace and Microsoft 365 (Outlook, Teams, Word, OneDrive, and M365).
- Relevant professional technology certifications such as CompTIA A , CompTIA Network , etc.
- Experience with a modern ticketing system solution (e.g., Zendesk, Jira).
- Experience with Google Workspace and Microsoft 365 (Outlook, Teams, Word, OneDrive, and M365 Admin Center).
- Experience with remote management and monitoring (RMM) tools.
- Experience with endpoint management solutions (e.g., Cisco Meraki MDM, JAMF, Intune).
- Basic knowledge of network fundamentals, including LAN, WAN, and VPN.
- Basic experience with user management and authentication services (e.g., Active Directory, AD Manager, Entra Admin, Okta, Auth0).
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.