Operations & Resource Manager POST NUMBER: 456907
Operations & Resource Manager
Description:
The Operations & Resource Manager is responsible for strategic workforce planning, optimizing resource utilization, and ensuring effective operations while collaborating with Resource Managers & Operations personnel across business segments. This position involves analyzing data, providing key reports, and aligning staffing decisions with business needs.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Duties and Responsibilities:
• Executes strategic workforce planning, forecasting, utilization, and workload balancing for assigned team, ensuring optimal deployment of resources
• Leverages understanding of Enterprise practices to influence staffing decisions that balance workloads, optimize utilization, and promote flexibility, while providing diverse experiences for our consultants; incorporates consultants' developmental needs and career interests into these decisions
• Analyzes data and metrics to identify key trends and issues, using this insight to make informed business decisions; delivers routine reports on staff availability, project backlog, and upcoming Salesforce opportunities; drives accuracy of data in all activities to ensure leadership reporting is complete and accurate
• Provides operational support to assigned teams, including NetSuite project setup and management, Salesforce assistance, and data requests while ensuring compliance with internal processes and guidelines
• Summarizes and presents critical information to practice leaders to drive strategic decisions and become an established business advisor
• Partners with Resource Managers across various business segments to optimize utilization across the organization through cross-sharing of resources; collaborates with other firm functions such as recruiting and human resources to effectively plan for new hires, performance concerns, resignations, etc.
• Understands operational processes executed across the Enterprise to be able to share knowledge and effectively execute intercompany transactions; contributes innovative ideas for streamlining and enhancing scalable processes, continuously improving team efficiency and support; mentors junior team members
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Desired Competencies:
• Accountable- Holds self and others accountable to meet commitments
• Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
• Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension; active listener to ensure clear understanding
• Customer Focus- Builds strong relationships and delivers customer-centric solutions
• Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
• Optimize Work Processes- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
• Resourcefulness- Identifies, secures, and deploys resources effectively and efficiently
Education and Experience:
• Bachelor’s degree in Business, Finance, Accounting, or a related field
• At least 5 years’ experience in workforce planning and/or operations; experience within consulting or accounting professional services organization preferred
• Salesforce experience, NetSuite experience, and experience working with or deploying offshore team members and/or subcontractors preferred
• Strong proficiency in MS Office (Outlook, Word, PowerPoint); intermediate to advanced proficiency in MS Excel required
• Ability to manage competing demands, prioritize effectively, work with urgency, meet deadlines, and exceed expectations required
Location: Remote eligible
Travel Requirements: 10% travel (e.g. 10% travel to differing locations, 90% of the time working from an office)
Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:
Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion.
Occasional: Standing and bending.
Infrequent: Lifting up to 10 pounds.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.