Director of Operations POST NUMBER: 457818

cleveland, OH, US On-Site

Administrative and Support and Waste Management and Remediation Services, Health Care and Social Assistance, Other Services (except public administration)

Vaco

$ 90000.00 - 125000.00 yearly

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Director of Operations - Home Care (Ground-Floor Opportunity)

Salary: $90,000-125,000 base
Location: Columbus or Clevland, OH area

We are seeking a highly experienced and ambitious Director of Operations to build and lead a non-skilled home care agency from the ground up. This is a unique, hands-on opportunity for a proactive, results-oriented leader with a "roll-up-your-sleeves" mentality to shape all aspects of a new business. The ideal candidate will have extensive experience scaling a home care agency and a deep understanding of the full operational lifecycle.
Initially, this is a solo role where you will be responsible for all business operations, with the goal of growing the agency to approximately 50 patients within the first year, and eventually scaling to a team of 14 staff members and 450 caregivers.
Key Responsibilities:

Agency Buildout: Act as the sole on-site presence, managing all aspects of the office setup from the ground up. This includes finding and leasing office space, coordinating utilities (phone, internet), and managing contractors for build-out projects like cubicles and signage.
Operational Management: Oversee all daily business operations. This includes managing incoming patient and caregiver inquiries, onboarding new clients and Home Health Aides (HHAs), and implementing core systems.
System Implementation & Management: Implement and manage key home care software systems, including HHA Exchange for scheduling and billing, and a RingCentral phone system. You will also manage applicant tracking software like Employ.
Growth & Business Development: Drive patient growth by onboarding approximately two new patients per month. You will also support a future in-house marketer who will focus on building relationships with hospitals, assisted living facilities, and community centers.
Staffing & Recruitment: Lead the recruitment and hiring of HHAs, managing the entire process from initial call to onboarding.
Licensing & Compliance: Facilitate the contracting and credentialing process with two additional Managed Care Organizations (MCOs), with the support of a consultant. This will enable the agency to expand into secondary markets like Delaware and Ohio.
Training & Development: Lead the development and rollout of an employee handbook and a comprehensive onboarding and orientation process for all caregivers, including training on the HHA Exchange app.
Financial Oversight (Operational): Provide operational oversight of financial analytics, including an understanding of P&L from an operational perspective. You will not be responsible for preparing financial statements, as these will be managed by an outsourced billing company.

Requirements:

10 years of progressive Home Care Operations experience is a must. You should have a background that includes roles such as Intake Coordinator or Director of Intake, with a comprehensive understanding of all aspects of the business.
Proven experience running a non-skilled Home Care agency, or a senior leadership role in a similar setting.
Direct experience with HHA Exchange software is preferred.
A resourceful, driven, and hands-on professional who can take initiative and problem-solve creatively.
Excellent organizational and project management skills.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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