IT Field Services Technician POST NUMBER: 458109
Job Title: IT Field Services Technician
About the Role:
We are seeking an IT Field Services Technician to provide on-site technical support and deployments for clients across a variety of IT environments. This role focuses on hands-on work with hardware, networks, and end-user systems while ensuring a high standard of service. The technician will troubleshoot, configure, and maintain IT infrastructure across small and medium-sized business clients.
Responsibilities:
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Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
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Support Windows client and server environments (local and virtualized).
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Configure and troubleshoot network devices, firewalls, Wi-Fi, and VPN connections.
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Administer Microsoft 365 applications, including email, OneDrive, SharePoint, and cloud/on-prem integration.
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Assist with basic VOIP systems, security appliances, and endpoint protection tools.
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Document support activities and incidents using ticketing and tracking systems.
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Provide on-site support within the assigned service region, including occasional after-hours rotations.
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Collaborate with team members to ensure timely resolution of client issues and maintain service standards.
Requirements:
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3 years of hands-on IT support experience; MSP experience preferred.
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Strong knowledge of Windows operating systems (Windows 7, 10, 11) and Windows Server (2012–2022).
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Experience with networking protocols, LAN/WAN/WLAN troubleshooting, and firewall/router configuration.
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Familiarity with Microsoft 365 administration and hybrid environments.
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Basic understanding of security tools and endpoint protection solutions.
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Excellent problem-solving, communication, and client-service skills.
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Reliable transportation for travel to client sites within the service area.
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Nice to have: IT certifications such as A , Network , Security , or Microsoft credentials.
Work Environment & Location:
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On-site role (~90% at client locations) within the regional service area.
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Full-time position with standard business hours; occasional evening/weekend support on rotation.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.