Support Technician POST NUMBER: 476034
IT Support Analyst – Contractor
Location: Onsite – Southeastern Minnesota (5 days/week)
Position Overview
A large, well-established organization is seeking a hands-on IT Support Analyst – Contractor to support a high-impact PC Domain Migration project across multiple local facilities.
This is a high-volume, employee-facing contract role requiring strong technical expertise with Microsoft Intune and Jamf, along with excellent interpersonal skills. The contractor will work directly with end users across several sites to migrate, re-image, and enroll approximately 400 devices into managed environments.
This is a labor-intensive, desk-side role with multiple device migrations expected per day. The contract is expected to run through late September 2026, at which point the migration will be complete.
Key Responsibilities
- Configure and deploy new Windows laptops and desktops, enrolling them into Microsoft Intune as part of a domain migration
- Wipe, re-image, and re-enroll existing Windows devices with proper configurations and compliance policies
- Enroll and manage Mac devices using Jamf, including reconfiguration of existing hardware
- Provide onsite, desk-side support to end users during device deployment and setup
- Assist users with reconnecting applications, shared drives, and printers post-migration
- Troubleshoot and resolve day-of migration issues to minimize downtime
- Complete multiple device migrations daily while maintaining quality and accuracy
- Travel between multiple local facilities as required by the deployment schedule
- Track asset status and migration progress using a ticketing/asset management system
- Coordinate with internal IT leadership and project stakeholders on priorities and execution
Qualifications
- Hands-on experience with Microsoft Intune (Endpoint Manager), including device enrollment and policy management
- Experience with Jamf (or similar MDM) for Apple device management
- Strong knowledge of Windows 10/11 imaging, deployment, and configuration
- Familiarity with macOS in an enterprise environment
- Experience with Azure AD (Entra ID) for user/device management
- Ability to work efficiently in a fast-paced, high-volume environment
- Strong communication skills and ability to support non-technical end users
- Self-starter with strong time management across multiple locations
- Experience with ServiceNow or similar ticketing systems
- Valid driver’s license and reliable transportation for local travel
- Ability to lift and transport equipment (up to ~40 lbs)
- Relevant certifications (CompTIA A , Microsoft, or Apple) are a plus
- Prior experience with large-scale device refresh or migration projects preferred
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.