Sr. Customer Support Specialist -Manufacturing POST NUMBER: 306270
Senior Customer Support Specialist
Location: Indianapolis, IN (Northwest Side)
Schedule: Monday-Friday, 40 hours/week | Hybrid (4 days onsite, 1 remote day)
About the Opportunity
Our client is a growing manufacturer that produces specialized components used by many of the world's leading food, beverage, and pharmaceutical brands. Due to continued growth, they are seeking a Senior Customer Support Specialist to serve as the primary point of contact for one of their most important customer relationships.
This is a highly visible role supporting a key strategic account and requires someone who excels at building strong customer relationships, navigating complex situations, and collaborating across multiple internal departments. The ideal candidate enjoys being the trusted resource customers rely on and takes pride in delivering exceptional service, solving problems, and ensuring orders move seamlessly from purchase order through delivery.
Unlike traditional sales or account management positions, this role is focused on customer support, account ownership, order management, and issue resolution, not selling products or driving new business. This is an excellent opportunity for someone seeking a long-term career in customer service within a manufacturing or product-based environment.
What You'll Do
- Serve as the primary point of contact for a high-profile customer account, building trusted relationships with both customer and internal stakeholders
- Manage customer orders from receipt through delivery, ensuring accuracy and timely communication throughout the process
- Review and process purchase orders, order changes, and related transactions within the ERP system
- Coordinate with production, supply chain, quality, logistics, finance, and sales teams to ensure customer requirements are met
- Proactively identify and resolve customer concerns, shipment issues, product questions, and order discrepancies
- Partner with Account Managers and other internal teams to provide updates on customer activity and forecast impacts
- Act as a liaison between customer quality teams and internal quality departments to resolve quality-related matters
- Support contract administration, rebate programs, credit reviews, and collections-related inquiries as needed
- Monitor account activity and anticipate potential issues before they impact the customer
- Recommend process improvements that enhance the customer experience and increase operational efficiency
- Deliver a high-touch, "white glove" level of service to a strategic customer account
What We're Looking For
- 5 years of customer service, customer support, order management, sales support, or account coordination experience
- Experience serving as the primary point of contact for key customer accounts in a fast-paced, high-volume environment
- Strong background managing orders, purchase orders, customer inquiries, and issue resolution
- Hands-on ERP experience is required; SAP experience is strongly preferred
- Proven ability to build relationships, communicate effectively, and navigate customer challenges with professionalism and urgency
- Strong problem-solving skills with the ability to independently manage complex situations from start to resolution
- Experience in manufacturing, supply chain, logistics, distribution, industrial, or other product-based industries is highly preferred
- Exceptional organizational skills and attention to detail
- Proficiency in Microsoft Office applications
- Ability to manage multiple priorities while maintaining a high level of customer service
- Dependable team player with a collaborative mindset and strong sense of accountability
What Makes Someone Successful in This Role
- Enjoys building long-term customer relationships and serving as a trusted resource
- Thrives in a customer-facing support role and takes ownership of problems until they're resolved
- Comfortable working with orders, purchase orders, ERP systems, and day-to-day account support activities
- Values stability and long-term growth within customer service rather than pursuing a sales-focused career path
- Brings a proactive, service-oriented approach and a genuine desire to help customers succeed
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.