Desktop Technician (Sleepy Eye) POST NUMBER: 428890
- Would like someone that has worked in a manufacturing environment as part of the role will be troubleshooting
- Location: onsite 5 days/week in their Sleepy Eye, MN office
Looking for an experienced and customer-focused Desktop Technician to join the team.
The ideal candidate will have at least 5 years of hands-on experience in desktop support, demonstrating a strong grasp of desktop hardware, software, and networking.
This role involves providing support in various environments, including in-person and remote settings, and collaborating with manufacturing teams to address technical needs.
Key Responsibilities:
- Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Ensure that new systems are integrated smoothly into the organization’s infrastructure.
- Offer advanced support for both Windows and macOS operating systems, as well as enterprise applications.
- Address high-priority incidents promptly and efficiently. Ensure that issues are resolved in a timely manner to minimize downtime.
- Perform regular maintenance including system backups, software updates, and hardware repairs.
- Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for future reference.
- Work closely with IT team members and other departments to tackle complex technical problems. Contribute to IT projects and initiatives as needed.
- Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.
- Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
- Collaborate with vendors and service providers for repairs and upgrades.
- Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
- At least 5 years of experience as a Desktop Technician or in a similar IT support role.
- A degree in Information Technology or a related field are preferred but not required.
- Proficiency in Windows and Mac OS operating systems.
- Familiarity with Microsoft Office Suite.
- Strong understanding of network fundamentals.
- Experience with Active Directory, Group Policy, and remote desktop tools.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Demonstrated commitment to high-quality customer service and support.
- Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.