Escalations Officer POST NUMBER: 438421
Problem Resolution
- Act as the first point of contact for Portfolio Administrators and Portfolio Managers on complex issues:
- Assist the client service team with transactions flagged as being “not in good order” to ensure timely and cost-effective resolution of all trade and transaction errors in Harmony, NBIN and transfer agent records
- Act as a resource and subject matter expert to the administrator team on various service requests, such as:
- Estate settlements
- Basic tax reporting questions and client tax package collation
- Marriage breakdown settlements
- Registered products
- FATCA and QI documentation and upstream reporting
Provide backup coverage for the Operations Manager
- Assist with all reconciliation processes (position, book value, account and client data) in times of high volumes
- Provide support and assistance on trade communication and settlement issues, handling new issues subscriptions, etc., for wealth management clients
- Collate and submit reimbursement transactions to be processed at NBIN, per CFO/COO approvals
- 7 to 10 years’ experience in progressively senior administration roles within the wealth management industry
- Advanced knowledge of investment account recordkeeping – i.e. trading, transactions and the impact of all entries on client statement presentation and tax reporting
- Successful completion of the Canadian Securities Course
- High attention to detail, with ability to keep excellent notes for proper audit trails
- Multitasker with exceptional organization skills, able to manage shifting priorities and competing deadlines
- Team player who enjoys mentoring colleagues to lift the overall knowledge and expertise of the administrative team
- Experience with Harmony portfolio management system and with NBIN custodian platform and systems a definite asset
- Experience in both client service and back office operational roles an asset
90,000 – 100,000
How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 438421
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.