Senior Product Manager – Point of Sale (POS) POST NUMBER: 444870
Job Title: Senior Product Manager – Point of Sale (POS)
Job Type: Contract-to-Hire
Worksite Location: Remote
Client Industry: Restaurant Chain / Quick Service Restaurant (QSR) / Fast Food
W2 Hourly Rate on Contract: $65.00 - $90.00 (W2), based on experience, credentials, and location
Salary Conversion Target: $130,000 - $190,000 full benefits, based on experience, credentials, and location
Overview:
We’re looking for a seasoned and forward-thinking Senior Product Leader / Senior Project Manager to drive the strategic direction, development, and deployment of advanced in-store technologies, including Point of Sale (POS), Kitchen Display Systems (KDS), and payment platforms, across multiple restaurant brands. This individual will play a vital role in enhancing the guest and team member experience by evolving the tools that power our operations. The right candidate will have a robust background in product leadership, particularly in the Quick Service Restaurant (QSR) industry, and will have successfully delivered complex POS solutions from concept to launch.
Job Scope:
- Partner closely with internal departments, external tech collaborators, and solution vendors to coordinate successful rollouts and integration efforts.
- Manage all phases of the product lifecycle—from discovery and planning through execution, budgeting, and delivery tracking—for POS, KDS, and payments.
- Oversee the flow of data between POS systems and external applications, ensuring robust and scalable integrations.
- Support the structuring and maintenance of menu-related data systems by collaborating with cross-functional teams such as Menu Operations and Technology.
- Craft a long-term vision and actionable roadmap for POS-related technologies that align with overarching business goals.
- Act as the primary point of contact for vendor-side product teams, ensuring alignment on development timelines, feature sets, and overall execution strategy.
- Write detailed user stories, collaborate with engineering leaders on story refinement, and guide backlog prioritization across both internal and vendor-led teams.
- Define system performance standards and establish clear Service Level Agreements (SLAs) and Observability metrics for system reliability.
- Promote user-centered design principles to ensure that solutions are intuitive and efficient for restaurant staff and guests alike.
- Govern third-party vendor relationships, ensuring timelines, scope, deliverables, and contractual terms are met.
- Coordinate cross-functional delivery teams and maintain alignment with vendor management on team composition and project delivery expectations.
- Contribute to broader product strategy and lend support to other initiatives as required.
- Over 10 years of product management experience, including significant leadership roles.
- A minimum of 5 years of hands-on experience managing enterprise Point of Sale (POS) systems (Qu, Aloha, Toast, Clover, etc.) , particularly within Quick Service Restaurants (QSR) environments.
- Bachelor’s degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.
- Familiarity with cloud-native POS platforms and SaaS delivery models.
- Proven ability to connect POS technologies with operational reporting and backend systems.
- Solid experience with Agile practices and iterative product development.
- Demonstrated strength in leading cross-functional teams and managing complex stakeholder landscapes.
- Exceptional communication skills—both verbal and written.
- Data-driven decision-maker with a knack for turning insights into actionable priorities.
- Strong grasp of the technology landscape in quick-service dining and the ability to shape strategic direction accordingly.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.