Bilingual Collections Representative - Recouvrement POST NUMBER: 446507
Spécialiste en Recouvrement B2B Bilingue – 22 $ à 25 $/heure
Secteur : Technologie
Type d’emploi : Contrat d'un an ( Remplacement, congé de maladie)
À propos du poste
Nous recherchons un Spécialiste en recouvrement B2B bilingue pour rejoindre une équipe dynamique dans un environnement de vente TI en constante évolution. Vous serez responsable de la gestion d’un portefeuille de comptes clients corporatifs et du recouvrement de paiements tout en assurant une excellente expérience client.
Responsabilités principales :
- Communiquer avec 300 à 600 clients B2B (Canada et/ou États-Unis) par téléphone, courriel ou télécopieur afin de résoudre les problèmes de facturation et de paiements en souffrance (environ 40 communications par jour, principalement par téléphone).
- Négocier les modalités de paiement selon l’analyse du compte pour maximiser les recouvrements.
- Traiter les demandes de levée de blocage de commandes jusqu’à 50 000 $ et recommander des actions pour les montants supérieurs.
- Travailler en collaboration avec les départements internes pour résoudre les problèmes liés à la facturation, aux prix ou aux services.
- Documenter les activités de recouvrement et suivre les comptes à partir du rapport d’ancienneté mensuel.
- Réconcilier régulièrement les comptes, y compris les rapprochements complexes ou intercomptes.
- Atteindre les objectifs individuels et d’équipe en matière de comptes clients.
- Escalader les dossiers aux niveaux supérieurs lorsque nécessaire.
- Développer une bonne compréhension des produits et services offerts (matériel, logiciels, services infonuagiques, services professionnels, etc.).
Profil recherché
- Diplôme collégial en comptabilité, finance ou domaine connexe (ou expérience équivalente).
- 2 à 3 ans d’expérience en recouvrement B2B, idéalement auprès de clients de taille moyenne à grande.
- Bonne connaissance du processus d’escalade en comptes clients et capacité à résoudre de manière proactive les problèmes impliquant divers départements (ventes, fiscalité, crédit, facturation, etc.).
- Connaissances de base en principes comptables.
- Maîtrise intermédiaire de Microsoft Word et Excel.
- Excellentes aptitudes en communication écrite et verbale.
- Sens du service à la clientèle et expérience dans la gestion d’un portefeuille de comptes.
- Expérience dans l’industrie technologique (un atout).
- Bilinguisme essentiel – français et anglais, parlé et écrit.
Rémunération
- Taux horaire : 22 $ à 25$, selon l’expérience et les compétences.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.