Infrastructure Operations Onboarding Engineer POST NUMBER: 448147
Job Type: Contract-to-hire
Worksite Location: Fully Remote
Industry: IT Services and IT Consulting
Contract Hourly Compensation: $60.00 - $85.00 (W2), based on experience and credentials
Salary Conversion: $120,000 - $180,000, based on experience and credentials
Employee Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Unlimited Paid Time Off
Overview:
Vaco is seeking an experience Infrastructure Operations Onboarding Engineer that has prior experience working in the MSP Space, in client facing capacities. This role will be a new addition to a growing team that configures infrastructure in the client’s environment to be added into monitoring services, to include, Server, Network, Backup, Storage, Virtualization Services, Data Protections, and other infrastructure services. This role will work in a fully remote capacity, in which the ideal candidate will be autonomous, customer-oriented, and thrive in a dynamic, fast-paced setting. Candidates must also be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time.
**Vaco is not seeking third-party support to aid in filling this role.
Job Scope:
- Draft and maintain detailed technical documentation for client environments and procedures.
- Integrate customer IT systems—such as networks, servers, storage platforms, backup solutions, data protection tools, and hyperconverged technologies—into our monitoring infrastructure.
- Provide ongoing updates regarding the status of assigned implementation and transition activities.
- Monitor and verify infrastructure stability and performance, ensuring systems align with best-practice configuration standards.
- Act as a senior technical advisor and assist with escalated issues related to monitoring within the service delivery team.
- Work in collaboration with Project Managers to ensure timely onboarding and milestones to ensure a positive client onboarding experience.
- Bachelor’s degree in Information Systems, Computer Science, or a comparable field, or equivalent professional experience and credentials.
- 3 years of experience working within client-facing or consulting capacities within the MSP – Managed Services Provider, IT service providers, or consulting of IT services.
- 8 years of experience managing and troubleshooting enterprise-level Windows and/or Linux environments.
- 8 years of experience in infrastructure support services dealing with DNS, DHCP Active Directory, and certificate-based authentication
- At least 3 years of experience working with system performance and monitoring platforms such as LogicMonitor, Elastic, SolarWinds, ElastiFlow, ServiceNow (ITOM, MID Server), or BeyondTrust.
- Outstanding communication skills—both spoken and written—with a proven ability to work well across various organizational levels.
- Demonstrated ability to operate with a customer-first mindset, ensuring high satisfaction through effective service delivery.
- Comfortable communicating with stakeholders via email, calls, or face-to-face interactions, along with strong experience in creating technical documentation.
- Able to juggle multiple initiatives, collaborate within a team, and respond quickly to shifting priorities.
- Brings a proactive mindset and a sense of urgency to resolving technical challenges and improving systems.
- Self-driven, with the ability to navigate tasks independently and efficiently prioritize under pressure.
- Competency in Linux system administration is preferred.
- Prior experience working within AWS or Azure Cloud Services a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.