Technical Support Analyst / Endpoint Engineer II - Samford, CT POST NUMBER: 452925
This is a rare opportunity to join an extremely stable and nationally respected organization that is a leader in their field.
Primary Focus
The position plays a key role in providing hands-on technical support for both end users and core infrastructure, serving as the primary local resource for endpoint-related issues. Operating in a highly regulated corporate environment, this position ensures that endpoint hardware, software, and user access are compliant with organizational policies and regulatory standards.
The technician will also address individual hardware and software issues, coordinate with enterprise support teams, and support the implementation of endpoint policies and tools.
Key Responsibilities:
- Act as the point of contact for endpoint-related issues including desktops, laptops, mobile devices, printers, and peripherals.
- Provide Tier 2 support and escalation for hardware/software issues, leveraging enterprise tools and working within change control and compliance protocols.
- Coordinate and implement endpoint deployments, operating system upgrades, security patching, and software installations across assigned locations.
- Support general IT service needs including troubleshooting connectivity, peripheral device setup, user account issues, and access permissions.
- Partner with centralized IT teams (e.g., security, infrastructure, compliance) to ensure local adherence to endpoint security standards, including encryption, antivirus, and identity management policies.
- Maintain accurate documentation of service tickets, hardware inventory, asset lifecycle events, and endpoint compliance reports.
- Provide executive level customer service to at all levels while maintaining sensitivity to privacy and compliance standards.
Requirements & Skills:
- 4 years in IT support, with demonstrated experience in endpoint management and user support in a regulated environment.
- Broad technical support experience with both user-facing issues and backend endpoint management tasks.
- Strong interpersonal skills with the ability to build trust and communicate clearly across departments and seniority levels.
- A proactive, organized mindset with attention to security, compliance, and process documentation.
- Proficient with Windows and experience supporting macOS.
- Demonstrated skills with Microsoft 365 (Outlook, Teams, SharePoint, Excel, etc).
- Hands on experience with endpoint tools such as Intune, SCCM, JAMF, or similar is desired.
- Comfortable using service management platforms (ServiceNow, Jira, Cherwell, etc).
- Basic understanding of networking, VPNs, and secure access protocols.
Additional Details:
- Engagement Type: Perm / Direct-Hire
- Start Date: Immediate
- Location: Stamford, CT
- Target Compensation: $70,000 plus bonus potential
- Engagement Status: No form of employment considerations or sponsorship are being offered
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.