Intune Desktop Administrator POST NUMBER: 455435
This is direct hire, hybrid position – 3 days a week in office, 2 days a week remote.
**We are unable to offer visa transfer or sponsorship at this time**
Experience:
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- 2 years of experience in desktop administration, desktop support, or IT operations, with a focus on Windows 11 and Microsoft Intune.
- Experience in mobile device management (MDM) for iPhones and Android devices using Microsoft Intune.
- Hands-on experience with the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and other productivity applications.
- Knowledge of Windows Autopilot for device provisioning and Intune Application Deployment.
Required Skills:
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- Proficiency in Windows 11 administration and configuration, including troubleshooting, performance tuning, and security.
- Experience with Intune for device management, application deployment, security policies, and compliance management.
- Strong knowledge of mobile device management (MDM), including app deployment, configuration, and security enforcement for iOS and Android.
- Familiarity with Active Directory, Azure Active Directory (AAD), and user/device management in cloud environments.
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues in a timely manner.
- Excellent communication skills, both verbal and written, with the ability to provide clear instructions and support to end-users.
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- Manage, configure, and maintain all Windows 11 desktops and laptops for end-users, ensuring they are secure, compliant, and up-to-date.
- Oversee the deployment of Windows 11 updates and patches using Microsoft Intune, ensuring systems are running the latest security patches and features.
- Configure and manage Windows Autopilot for device provisioning, allowing for streamlined setup and configuration of new Windows 11 devices.
- Troubleshoot and resolve hardware, software, and operating system issues on Windows 11 desktops and laptops.
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- Manage and support mobile devices, including iPhones and Android devices, using Microsoft Intune as the MDM solution.
- Configure security policies, app deployments, and device restrictions to ensure mobile devices are compliant with corporate standards.
- Provide end-user support for mobile device issues, such as device enrollment, connectivity, and application configuration.
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- Provide end-user support for the Microsoft 365 (M365) suite of applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Assist users with issues related to M365 apps, such as login problems, app functionality, file syncing, and collaboration issues.
- Configure and troubleshoot settings for OneDrive for Business and SharePoint, ensuring seamless file access and collaboration.
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- Deploy and configure new desktops, laptops, and mobile devices for users using Intune, ensuring that devices meet corporate standards and security requirements.
- Manage Intune application deployment, ensuring that all required applications are installed and configured on devices in a timely manner.
- Perform regular audits of device compliance, ensuring that devices meet security standards and company policies.
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- Provide tier 1 and tier 2 support to end-users for issues related to desktops, laptops, mobile devices, and M365 applications.
- Troubleshoot and resolve hardware, software, network, and application issues in a timely manner, escalating to senior IT staff when necessary.
- Ensure prompt resolution of service requests and issues through the company’s service management system.
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- Enforce security policies on desktops, laptops, and mobile devices to ensure compliance with corporate security standards.
- Configure and manage antivirus software, and other security solutions on all devices to prevent malware and unauthorized access.
- Use Intune compliance policies to ensure that all devices meet the necessary security and encryption requirements.
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- Maintain accurate records of all desktop configurations, mobile devices, software installations, and system configurations.
- Create and update user guides, knowledge base articles, and troubleshooting documentation for common issues.
- Provide regular reports on device status, including compliance, security issues, and deployment progress.
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- Collaborate with the broader IT team to implement new desktop management technologies and improve workflows.
- Provide training and guidance to end-users on the effective use of desktop systems, mobile devices, and Microsoft 365 applications.
Education & Certifications (preferred, but not required):
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- Associate's degree in Information Technology, Computer Science, or a related field Preferred, or equivalent work experience.
- Microsoft Certified: Windows Server Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: M365 Certified Modern Desktop Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation or similar service management certifications
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.