Telecommunications Engineer - RingCentral POST NUMBER: 458358
Employment Type: 6month Contract to Hire.
Location: Remote in the Central or Mountain Timezones, Company is located in Nashville, TN and Phoenix, AZ
Compensation: 45/hr
What you will be doing: You will be supporting the company’s RingCentral Platform for all internal users. The platform currently supports over 1,000 users. Along with two other engineers you will be a backlog of work around the fundamentals of how the platform is used internally.
Experience Required:
- RingCentral platform experience - solutioning changes in this platform. Not from a project management perspective, but need someone that has actually coded in RingCentral.
- Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.
- Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment .
- Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rule s.
- Manage license assignments and phone number inventor y .
- Optimize call flows and routing strategies for efficiency and compliance .
- Stay informed on product updates, releases, and potential impacts to business operation s .
- Design, build, and maintain complex call flows in CXone Studio .
- Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.
- Troubleshoot complex routing, system, and integration issues .
- Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations .
- Support omnichannel experiences (SMS, chat, social media, etc.)
- Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.
- Monitoring, supporting, and enhancing the security of current and future environment s
- Evaluating and automating the scaling and capacity requirements within environmen ts
- Troubleshooting and resolving environment performance issues, connectivity issues, security issues, et c.
- Provide escalaed support to end users and service desk technicians
- Implementing new environments and technologies
- Working with teams to integrate infrastructure components into processes and procedures
- Additional duties as assigned
- Ability to work with minimal supervision
- Availability to work night and weekend hours on occasion as required
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.