Application Support Specialist Full Time in Newport News, VA at Vaco

Date Posted: 11/20/2020

Job Snapshot

Job Description

We are seeking a creative thinker that thrives on tackling difficult challenges. You embrace a varied set of responsibilities and are just as eager to support a team of talented developers in resolving software issues.

Skillsets/Experience:

  • Support optimization and customization of our web and mobile based software on core Microsoft technologies
  • •Manage cases, requests and enhancements using online tools and processes
  • Ensure that client systems are fully operational, and any loss of service is restored in a timely and efficient manner
  • Provide a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy
  • Perform QA in preparation of software releases and documentation
  • Zendesk/Jira service desk
  • Strong working knowledge of Windows 10
  • Strong working knowledge of Chromebooks
  • Strong working knowledge of iPhone
  • Strong working knowledge of Android OS
  • Strong knowledge of different browsers and be able to troubleshoot applications on them
  • Experience with replicating software issues
  • Experience with supporting and/or training Microsoft Dynamics 365
  • Providing technical support to teams within the organization, and to external clients when required
  • Ability to work with cross-functional teams
  • Ability to juggle multiple projects simultaneously
  • Excellent written and verbal communication
  • Excellent customer service
  • High attention to detail
  • Critical thinking skills
  • Familiarity with the construction sector is advantageous
  • Prepare reference material for users by drafting operation instructions
  • Knowledge of Devtools is advantageous